How do I return an item?
ReturnsWe have listed a number of payment methods with instructions below. Please note that all orders must be processed in U.S. dollars.
Purchases made in our retail store in West Springfield may be returned for 10 days from date of purchase. Phone and online orders may be returned for up to 30 days of your date of receipt. In both cases, the items must be unused and in their original product packaging, and accompanied with the sales receipt. As always, we will accept a return and provide an exchange or a refund if you are not completely satisfied. (Kindly note international shipments and clearance items are final sale.)
Prior to returning an item purchased from Flag Fables, Inc., please call for the required Return Authorization (RA) Number and then send the item(s) back to us along with a copy of the invoice. Shipping charges, if any, are not refundable, but we will provide free shipping of your new flag selection(s). Kindly note: return of any item that was originally shipped under a "free shipping" promotion will be subject to a 20% restocking fee.
Please note that we do not/cannot offer a guarantee (nor do any of our manufacturers) as to how long our products will last outside before the effects of wind, rain, and sun, etc., will begin to show. We sell only the best quality products available on the market, but we have no control over our vendors' manufacturing processes. In addition, we ship to customers across the United States where each outdoor setting is different. So it is not possible for us to project what the lifetime of a product will be.
Most often, orders from Flag Fables Home are shipped promptly, generally within 24 hours during the regular, Monday-Friday, business week. With standard shipping you can expect delivery of in-stock merchandise within 4-10 business days, unless you are otherwise notified. Overnight shipping is also available.
During special sales and/or extra heavy holiday or seasonal order volume our internal turn around time may exceed our normal 24 hour time frame. Please contact us directly if you need your order by a specific date or add a note in the comments field as you check out. Remember that whenever possible, it's always best to order early for best selection and prompt delivery!
Payment by Credit Card
Our secure on-line ordering system is credit card-ready for your convenience and your security is assured . You can be sure that our site is secure, by a padlock, or key icon located at the bottom of your browser window. At the top of your page, in the address bar, there will be an"https:" in front of the www.flagfables.com page. The icons and "https" will appear during the last stage of checkout, when your credit card information is entered.
Using the latest encryption technology, we secure the connection between your computer and our server during the transmittal of credit card payment information. And we work with Authorize.net, one of the largest and most secure credit card processors in the industry, to make sure all transactions are protected. We accept American Express, Visa, Master Card and Discover cards.
You can also place your order entirely by telephone. Simply make note of the items you would like to purchase. From within the US and Canada, please call us toll-free at 1-800-257-1025, Monday thru Friday, during the hours of 9:00AM to 6:00PM ET and Saturday between 10:00AM and 5:00PM. Customers outside these areas can call us at during the same hours to place orders. Our free shipping offer does not apply to phone orders.
What is the Flag Fables Home return policy?
For domestic shipments, we have a generous policy which allows for returns or exchanges received within 30 days of the invoice date. The item must be in its original product packaging, in unused condition, and accompanied by the original receipt. Items which have been used or do not have their original product packaging are not returnable. Return shipping charges are the responsibility of the customer. We will, however, provide free shipping for any new flag selections. Please call us at 1-800-257-1025 for the required Return Authorization (RA) Number if you need to return a purchase.
Kindly note: return of any item that was originally shipped under a "free shipping" promotion will be subject to a 20% restocking fee.
Orders shipped to addresses outside of the United States are not returnable as they are final sale (see below).
Shipping fees are based on the weight and size of packages in combination with the delivery destination zip code. Orders are packaged as economically as possible and are shipped by United Parcel Service (UPS) or United States Postage Service (USPS). Kindly note that shipping charges are not refundable.
Payment of any duty, VAT, customs, tax and/or similar fees affixed to orders placed outside of the United States are the responsibility of the end recipient.Orders shipped to incorrectly provided addresses are the responsibility of the customer placing the order. Shipping charges are not refundable and additional shipping fees will apply.
Orders shipped outside of the United States are final sales, and are not-returnable and are not-refundable.
Orders placed, and then refused upon delivery, are the responsibility of the customer placing the order. Shipping charges are not refundable and return shipping fees will apply.
Flag Fables® is the registered trade mark of Flag Fables, Inc.
All Flag Fables® handcrafted applique flags are our own original designs. Each has been copyrighted and it is illegal to copy them - even if it's only to make one for yourself. We appreciate your respect for the time and talent that goes into each design. All handcrafted applique flag product designs and illustrations used on this site are the exclusive and sole property of Flag Fables, and are protected by federal copyright law.
All MailWraps® magnetic mailbox covers, Breeze Art® printed flags, Yard DeSigns® magnetic yard art and MatMates® doormats designs are copyrighted and the exclusive and sole property of Magnet Works®, Ltd. All other designs are exclusive copyright and exclusive sole property of the companies that make them.
Any and all reproduction of any photograph, illustration, image, logotype, text or any content of this Web site without the express permission of Flag Fables, Inc. is strictly prohibited.
We reserve the right to correct typographical errors.
About the Shopping Cart
What is the Shopping Cart?
The shopping cart, much like the one you might use in a grocery store, is the function of our site that allows you to gather all of the items you would like to purchase into one place and then pay for them all in one transaction. Our shopping cart will accompany you and will remember all of the items you have added to it as you browse through our on-line store.
Do I need to do something special to use the shopping cart?
No. For your convenience, your shopping cart will be automatically created when you add your first item.
How do I add an item to my shopping cart?
Simply enter a quantity and click the 'ADD TO CART' button that corresponds to the item you would like to add.
How do I know an item was added correctly?
As soon as you add an item to the cart, the cart contents will be displayed in a pop-up screen. You can also view the contents of your cart by clicking 'VIEW CART' near the top of the screen.
How do I change the contents of my shopping cart?
First, click on the 'VIEW CART' button at the top of the screen. This will display the contents of your shopping cart, as well as the controls that allow you to modify its contents. Once you've changed the quantities you can either hit your Return key or the Recalculate button in the cart.
To remove an item from your cart, click on the blue "X" next to the item.
Where do I enter the promotional code you sent me?
When you're ready to check out, just type the code into the field that says "Promo code? Enter it here." and then click on the "Apply" button. Our website is programmed to calculate the discount associated with that particular promotion and to recalculate the total amount of your purchase.
Is it safe to use my credit card with the shopping cart?
Absolutely. Using the latest encryption technology, we secure the connection between your computer and our server during the transmittal of credit card payment information. And we work with Authorize.net, one of the largest and most secure credit card processors in the industry, to make sure all transactions are protected.
How do I submit my order?
Fill out your shipping information, select your shipping method (when applicable), enter shipping and billing information and finally your payment information - all on the "1 Page Checkout" page. Double check that your order is accurate at the bottom of that same page and make any necessary adjustments. Then click the "Place Order" button on that same page to place your order. If you don't click on the "Place Order" button, your order will remain in the shopping cart and we will not receive it. As soon as you do place your order, you will receive an email confirming that your order has been placed along with your order number.